Day 1: Introduction to Quality Management System (QMS) concepts as required by ISO 9001
Introduction to management systems and the process approach
Fundamental principles of Quality
Presentation of the standards ISO 9000 and quality framework
Understanding the requirements of ISO 9001:2008 clause-by-clause,
Quality Management System
Management responsibility
Resource management
Product/Service realization
Measurement, analysis and improvement
Day 2: Initiating a QMS project based on ISO 9001
Selection of the approach and implementation methodology
Creation of quality team
Definition of the scope
Definition of quality policy and objectives
Identification and analysis of customer needs and requirements
Writing a business case and a project plan for the implementation of a QMS
Drafting a QMS
Day 3: Implementing a QMS based on ISO 9001
Implementation of a document management framework
Development of a training & awareness program and communicating about the Quality
Resource management processes (human resources, infrastructure and work environment)
Product/service realization processes
Purchasing process
Operations management of a QMS
Day 4: Controlling, monitoring and measuring a QMS;certification audit of a QMS
controlling and monitoring a QMS
Measurement of customer satisfaction
ISO 9001 internal Audit
Management review of a QMS
Implementation of a continual improvement program
Preparing for an ISO 9001 certification audit
Plan for registration with the certification body
Day 5: Certification Exam
"Taken from PECB <https://pecb.com