Introduction to the ISO 20000 family of standards family

Introduction to management systems and the process approach

Presentation of main processes of an ITSMS

Implementation phases of the ISO 20000 framework

Continual improvement of IT management

Conducting an ISO 20000 certification audit

"Taken from PECB <https://pecb.com

IT Professionals wanting to gain a comprehensive knowledge of the main processes of an Information Technology Service Management System (ITSMS)

Staff involved in the implementation of the ISO 20000 standard

Expert advisors in IT

Managers responsible for implementing an ITSMS

Auditors

To understand the fundamentals of IT management

To know the interrelationships between ISO/IEC 20000-1:2005 and ISO/IEC 20000-2:2005

To know the key components of an IT Service Management System in an ISO/ 20000 context

To introduc the concepts, approaches, standards, methods and techniques allowing an effective management of an IT Service Management System in accordance with ISO 20000

To understand the relationship between the information technology service management system, including the management processes and compliance with the requirements of different stakeholders of the organization

To understand the stages of the ISO 20000 certification process

شهادة معتمدة من البورد البريطاني للتقييم المهني ( PECB( Professional Evaluation And Certification Board والمعتمد من معهد المعايير الوطنية الامريكية ANSI