This one-day training enablesparticipants to be familiar with the basic concepts of implementation andmanagement of an Information Technology Service Management System (ITSMS) as specifiedin ISO/IEC 20000-1:2011. The participant will learn the different components ofan ITSMS, including the ITSMS policy, measuring performance, management’scommitment, internal audit, management review and continual improvement.

·        Introduction to the ISO20000 family of standards family

Introduction tomanagement systems and the process approach

Presentation of mainprocesses of an ITSMS

Implementation phasesof the ISO 20000 framework

Continual improvementof IT management

Conducting an ISO 20000certification audit

"Taken from PECB <https://pecb.com

·        IT Professionalswanting to gain a comprehensive knowledge of the main processes of anInformation Technology Service Management System (ITSMS)

·        Staff involved in theimplementation of the ISO 20000 standard

·        Expert advisors in IT

·        Managers responsiblefor implementing an ITSMS

·        Auditors

·        To understand thefundamentals of IT management

·        To know theinterrelationships between ISO/IEC 20000-1:2011 and ISO/IEC 20000-2:2005

·        To know the keycomponents of an IT Service Management System in an ISO/ 20000 context

·        To introduc theconcepts, approaches, standards, methods and techniques allowing an effectivemanagement of an IT Service Management System in accordance with ISO 20000

·        To understand therelationship between the information technology service management system,including the management processes and compliance with the requirements ofdifferent stakeholders of the organization

·        To understand thestages of the ISO 20000 certification process