Day 1 : Introduction to ISO 9001 and initiation of a QMS

Course objective and structure

Standard and regulatory framework

Quality Management System (QMS)

Initiating the QMS implementation

Understanding the organization and clarifying the quality objectives

Day 2 : Plan the implementation of the QMS

Analysis of the existing management system

Leadership and approval of the QMS project

QMS scope

Policies for quality management

Risk assessment

Planning of product and service provision

Definition of organizational structure of the QMS

Definition of the document management process

Day 3 : Deploying the QMS

Operations Management

Training and awareness plan

Communication plan

Product and service requirements, design, and purchasing process

Product and service realization and control

Day 4 : QMS measurement, continuous improvement and preparation for certification audit

Monitoring, measurement, analysis and evaluation

Internal audit

Management review

Treatment of problems and non-conformities

Continual improvement

Preparing for the certification audit

Competence and evaluation of implementers

Closing the training

day 5 : Certification Exam

"Taken from PECB <https://pecb.com

 Project managers or consultants wanting to prepare and to support an organization in the implementation of a Quality Management System (QMS)

 ISO 9001 auditors who wish to fully understand the Quality Management System implementation process

Persons responsible for the Quality or conformity in an organization

 Members of a quality team

Expert advisors in Quality Management Systems

 Technical experts wanting to prepare for a quality function or for a QMS project management function

To understand the implementation of a Quality Management System in accordance with ISO 9001

To gain a comprehensive understanding of the concepts, approaches, standards, methods and techniques required for the effective management of a Quality Management System

To gain the knowledge and skills in identifying the risks and opportunities associated with an organization

To understand the relationship between the components of a Quality Management System and the compliance with the requirements of different stakeholders of an organization

To acquire the necessary expertise to support an organization in implementing, managing and maintaining a QMS as specified in ISO 9001and ISO 9004

To acquire the necessary expertise to manage a team implementing ISO 9001

To develop the knowledge and skills required to advise organizations on best practices in the management of quality

To improve the capacity for analysis and decision making in the context of quality management

To prepare an organization for an ISO 9001 audit